Pricing

Pricing Overview

Primary Cost Drivers

• Template category and conversation type.
• Recipient geography and sending volume.
• Campaign frequency and audience quality.
• Failure/retry behavior caused by policy or billing issues.
• The conversation category (Marketing, Utility, or Service) assigned during template creation significantly impacts the per-message cost.
• Failure and retry cycles caused by incorrect language codes or rejected templates can lead to unnecessary billing overhead.
• business Conversation Category: The specific category (Marketing, Utility, or Authentication) assigned during the template approval process.
• Recipient Geography: Regional price variations set by business based on the country code and location of the target contact.
• Session Initiation Type: The distinction between user-initiated (Service) sessions and business-initiated (Marketing/Utility) sessions.
• practical Inefficiency: Costs incurred from high failure and retry rates caused by misconfigured language codes or policy-rejected templates.
• Billing Account Health: Payment holds or eligibility issues in the business settings, frequently resulting in campaign-blocking Error 131042.
• Audience Hygiene: Unnecessary spend on non-responsive or non-opted-in contacts that drive up cost-per-interaction without conversion.
• Template Media Headers: Additional data usage costs associated with sending high-resolution images, videos, or documents within templates.

Billing Configuration and Controls

• Attach active payment method to target business account billing profile.
• Review billing account currency and legal entity details.
• Set ownership between operations and finance for payment continuity.
• Monitor billing anomalies before large campaign windows.
• Ensure the WhatsApp business settings (business account) connected in Relaio exactly matches the one with an active payment method in business settings.
• Synchronize the business Billing Hub status with Relaio's channel dashboard to maintain 100% delivery uptime for automated campaigns.
• Primary Payment Method: Attach a verified credit card or an active line of credit directly to the specific business account used for Relaio campaigns within the business Billing Hub.
• business account Identification: Confirm that the phoneNumberId and business account ID in your business settings perfectly match the channel configuration in Relaio Workspace Settings to avoid routing conflicts.
• Error 131042 Mitigation: Proactively monitor the business Payment Center to resolve 'Business eligibility payment issues' before they trigger campaign-wide failures.
• Currency and Legal Alignment: Ensure the billing currency, legal address, and tax information in business are consistent with the documents used for Business Verification.
• Pre-campaigns Health Check: Perform a manual audit of the business billing status at least 24 hours before launching large-scale promotional campaigns to ensure sufficient credit limits.
• Ownership and Continuity: Designate a clear finance lead to manage business's recurring billing cycles and prevent account-level suspension due to expired or declined credentials.
• Billing Alerts: Enable business-level notifications for payment failures to ensure the Relaio operations team is alerted before delivery uptime is affected.

Screenshot Placeholder

business account billing controls screenshot placeholder

Preventing Pricing Incidents

• Enforce audience hygiene and opt-in quality before send.
• Run small controlled batches before full campaign scale.
• Use template quality checks to reduce failed sends and retries.
• Watch for business errors like 131042 and resolve billing eligibility quickly.
• Resolve business Error 131042 (Business eligibility payment issue) immediately to prevent large-scale campaign pauses.
• Monitor the 'Success Rate' in campaign detail views to identify if low-quality audience segments are driving up cost-per-interaction.
• Audience Hygiene: Enforce strict opt-in verification and CRM segmentation to exclude invalid or uninterested contacts before the send initiation.
• Controlled Batch Testing: Always run a small dry-run (e.g., 5-10 contacts) to validate real-time cost estimates and template rendering before scaling to the full list.
• Category Alignment: Verify that your message intent perfectly matches the business-approved category (Marketing/Utility) to avoid unexpected per-message rate changes.
• Proactive Error Monitoring: Watch for business Error 131042 triggers in the activity feed; these often signal billing holds that can cause campaign-wide delivery retries.
• AI Disqualification Logic: Use AI 'Instructions' to early-disqualify non-leads during the first exchange, effectively closing the 24-hour session without further cost.
• Template Optimization: Regularly audit 'Template Quality' ratings in business to prevent delivery failures and high-cost retry cycles caused by low engagement scores.
• Regional Pacing: For global campaigns, schedule campaigns windows to align with regional time zones to maximize read rates and reduce the need for expensive re-engagement templates.

Reporting and usage

• Track campaign cost per qualified conversation and conversion outcome.
• Set weekly cost review with operations + finance stakeholders.
• Map pricing changes to template strategy and contact segmentation decisions.
• Keep incident log for billing failures and preventive actions.
• Track the 'Cost Per Qualified Interaction' by cross-referencing campaign spend with the 'Lead Close Rate' in the CRM module.
• Establish a weekly cost usage review between operations and finance owners to map pricing trends against template performance.
• Track 'Cost Per Qualified Interaction' within the Analytics module to measure the actual ROI of your AI outreach.
• Maintain a detailed incident log for all billing failures, such as Error 131042, to document root causes and preventive actions.
• Establish a weekly cost usage review between operations and finance owners to monitor spending trends and budget alignment.
• Map pricing fluctuations directly to changes in template strategy, category selection, or audience segmentation decisions.
• Verify that conversation costs are correctly attributed to specific campaigns in Call History for precise performance reporting.
• Regularly audit the 'Lead Close Rate' in the CRM to ensure that conversation spend is translating into successful business outcomes.
• Review business Billing Hub reports monthly to reconcile Relaio-logged interaction volume with service-level invoicing.