Relaio AI - Terms & Conditions

1. Acceptance of Terms

By accessing or using Relaio AI, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the platform.

2. Service Description

Relaio AI is a software-as-a-service (SaaS) platform that enables businesses to connect their own WhatsApp Business and Facebook accounts using Meta's official APIs to manage messaging, leads, and automation workflows.

Relaio AI is not owned by Meta and does not resell Meta services.

3. WhatsApp & Meta API Usage

By connecting your Meta or WhatsApp Business account, you authorize Relaio AI to access platform data on your behalf through Meta's APIs.

• WhatsApp messaging costs are charged directly by Meta
• Relaio AI does not control Meta billing or pricing
• You must comply with all Meta and WhatsApp policies

4. User Responsibilities

You agree to:

• Provide accurate business information
• Maintain your own Meta Business billing
• Use WhatsApp messaging responsibly and legally
• Comply with local laws and Meta policies

Relaio AI is not responsible for account restrictions or suspensions imposed by Meta.

5. Billing & Payments

Relaio AI may charge subscription or usage-based fees for platform services.

These fees do not include:

• WhatsApp message charges
• Facebook advertising costs

All third-party charges are billed separately by Meta.

6. Data Ownership

You retain ownership of your data. Relaio AI only processes data to deliver the service.

Upon account termination, data processing will cease according to our Privacy Policy.

7. Limitation of Liability

Relaio AI is not liable for:

• Message delivery failures caused by Meta
• Service interruptions from third-party APIs
• Data loss outside our reasonable control

Use of the platform is at your own risk.

8. Termination

We reserve the right to suspend or terminate accounts that violate these Terms, Meta policies, or applicable laws.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates.

10. Contact

support@relaio.ai

11. Data Protection & GDPR

11.1 GDPR Applicability

Where applicable, Relaio AI processes personal data in compliance with the EU General Data Protection Regulation (GDPR) for users located in the European Union or whose data is subject to GDPR protections.

11.2 Role of Relaio AI

For GDPR, Relaio AI acts as a data processor, while the customer acts as the data controller for all personal data processed through the platform.

11.3 Legal Basis

Personal data is processed based on one or more of the following lawful bases:

• (a) Explicit user consent
• (b) Contractual necessity to provide the service
• (c) Legitimate interests related to platform security, compliance, and service reliability

11.4 User Rights

Customers may request access to, correction of, or deletion of their personal data in accordance with the Relaio AI Privacy Policy.

11.5 Data Deletion

Upon verified request or account termination, Relaio AI will delete or anonymize personal data within a reasonable timeframe unless retention is legally required.

11.6 Data Transfers

Personal data may be processed outside the European Union using GDPR-compliant safeguards and subprocessors.