Privacy Policy

1. Introduction

Relaio AI Technologies FZCO ("Relaio AI", "we", "our", "us") respects your privacy and is committed to protecting the personal and business data you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform and connect Meta services such as WhatsApp and Facebook.

Where applicable, Relaio AI complies with the EU General Data Protection Regulation (GDPR) and provides users with control over their personal data.

By using Relaio AI, you confirm that you have read, understood, and agreed to this Privacy Policy and that you provide explicit consent for data processing as described below.

2. Information We Collect

When you use Relaio AI, we may collect the following information only with your consent:

a) Account & Business Information

• Business name and identifiers
• Email address and contact details
• Meta Business Account ID
• WhatsApp Business Account (WABA) ID

b) WhatsApp & Messaging Data

• WhatsApp messages (text)
• Media files (images, audio, video, documents)
• Message timestamps and delivery status

c) Facebook & Lead Data

• Facebook Pages connected by you
• Lead Ads form data (name, phone, email, responses)
• Ad Account identifiers

d) Technical Data

• Access tokens are required to connect Meta services
• Log data for security and performance monitoring

We do NOT collect:

• Your Facebook or WhatsApp passwords
• Personal chats outside business messaging
• Any data without your explicit authorization

For information about how to request deletion of your data, visit our Data Deletion page:https://relaio.ai/data-deletion.

3. Legal Basis for Processing

Relaio AI processes data based on:

• Your explicit consent when connecting Meta services
• Contractual necessity to deliver platform functionality
• Legitimate interests related to platform security, compliance, and service reliability

You may withdraw consent at any time by disconnecting your Meta accounts.

4. How We Use Your Information

We use the collected data strictly to:

• Enable WhatsApp messaging through Meta's official APIs
• Display and manage conversations inside the Relaio dashboard
• Sync Facebook Lead Ads into your CRM workflows
• Automate follow-ups and analytics based on your configuration
• Maintain platform security and reliability

We do not use your data for advertising or sell it to third parties.

5. Data Sharing & Third-Party Processors

Relaio AI works with trusted third-party providers to deliver services, including:

• Meta Platforms, Inc. (WhatsApp Cloud API, Facebook APIs)
• Cloud infrastructure and analytics providers (as required for service operation)

All data sharing is limited to what is necessary to provide the service.

6. Data Storage & Security

• Data is stored using industry-standard security practices
• Access is restricted and monitored
• Tokens and credentials are encrypted

Data Retention

Data is retained only for as long as necessary to provide the service or meet legal obligations. When services are disconnected, processing of new data stops.

7. User Rights & Data Deletion

You have the right to:

• Request access to your personal data
• Request correction or deletion of inaccurate data
• Withdraw consent at any time
• Request restriction of processing where applicable

To exercise these rights, contact us at:

support@relaio.ai

info@relaio.ai

You may request permanent deletion of all personal data associated with your account. Upon verification, data will be deleted within 7-30 days unless legally required to retain it. Visit our Data Deletion page:https://relaio.ai/data-deletion.

8. Compliance with Meta Policies

Relaio AI complies with:

• Meta Platform Policies
• WhatsApp Business Messaging Policies

Users are responsible for ensuring their own compliance with Meta rules.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

10. Contact

support@relaio.ai

Relaio AI Technologies FZCO, Dubai, UAE