All Collections > Quick Start > After Launch Monitoring

After Launch Monitoring

Relaio Docs Team-Feb 26, 2026-8 min read

Run KPI monitoring, alert triage, and incident playbooks after launch to keep quality stable.

After Launch Monitoring Overview

Post-Launch Monitoring and Incident Response is a simple guide for setting up this part of Relaio.

Use this page to understand what the feature does, what you need before starting, and how to check that it works.

The steps below are written for regular users and admins, not for setup teams.

What You Need

  • KPI baseline and alert thresholds defined.
  • Operations and support owner assignment completed.
  • Incident severity matrix documented.
  • Access to the dashboard module to monitor real-time KPI cards including Active Agents and Leads in Range.
  • Familiarity with the 'Analyzing Trends' banner logic to distinguish between the 3-day data warm-up period and actual system errors.
  • Pre-defined lead status values in the CRM (e.g., Qualified, Meeting Booked) to track conversion accuracy after the first interaction.

Setup Steps

  • Open Analytics > Logs > Mission Control in your Relaio workspace.
  • Turn on the feature and complete the required settings.
  • Save your changes and use the test option if one is available.
  • Make sure the setup matches the way your team wants to use it.

Screenshot Placeholder

Post-launch monitoring - setup screenshot placeholder

Documentation placeholder

Check It Works

  • KPI dashboards refresh with expected cadence.
  • Alerts route to on-call owner without delay.
  • Root-cause notes and corrective actions recorded.
  • Verify 'Success Evaluation' outcomes in Call History to ensure the AI correctly qualifies leads based on the agent's prompt instructions.
  • Monitor the 'Recent Activity' feed for real-time audit signals of campaign launches, automation triggers, and CRM updates.
  • Check 'Duration' metrics in call logs to spot patterns of unusually short interactions (under 10 seconds) that may indicate setup drops.
  • Confirm that 'contact sync status' is successful for every interaction to ensure captured variables are written to the contact profile.
  • Analyze the 'Lead Close Rate' indicator on the Dashboard to measure the immediate impact of live outreach on the sales pipeline.

Screenshot Placeholder

Post-launch monitoring - check screenshot placeholder

Documentation placeholder

Common Issues

  • Check that your access is correct.
  • Confirm the feature is turned on.
  • Review the saved settings again.
  • Run the test once more with fresh data.

Frequently Asked Questions

  • Where do I set this up? Start from Analytics > Logs > Mission Control.
  • Can I come back and edit it later? Yes.
  • How do I know it is ready? Complete the setup and run a test.
  • Who should own it? Assign one person to keep it updated.